FAQ Products
What products does Dr. Jill use?
Click on one of the following to see specific products in that category.
How do I return an order?
Unopened items may be returned within 30 days. You may return unopened products by contacting us at support@drcristacom. Be sure to include your order number in your message. To see our refund policy click here.
My order is missing or an item is missing from my order.
If you are missing your order or an item in your order, please contact us at support@drcrista.com. Be sure to include your order number in your message.
Product damaged in shipping.
If you received a package that has been damaged, please save the original box and all of its contents then contact us at support@drcrista.com immediately with the order details. We will make every effort to remedy the situation as soon as possible. We may request pictures of damages for coaching and training purposes.
Need to add to an existing order.
Your order is released immediately for processing. Orders cannot be changed once submitted.
How do I contact customer service?
Our customer service department is available Monday through Friday during normal business hours. You may contact them at support@drcrista.com.
Do you ship outside of the United States?
We currently do not ship products outside of the United States.
How do I access password protected products?
Password protected products require a practitioner referral. Please ask your practitioner to contact us at support@drcrista.com to confirm the referral. We will provide your practitioner the password to share with you and then you may place your order.
What dose do I use?
Dr. Jill includes safe doses in her books. You can get the books here.
I don’t see the herbs she mentions in her videos.
You will find the organic herbs Dr. Jill mentions in her videos at Mountain Rose Herbs and Hawaii Pharm.
What essential oil brands does she like?
Dr. Jill’s trusted essential oil brands: Mountain Rose Herbs, Pranarōm, Snow Lotus, and Young Living.